Shipping Policy
Domestic Shipping
Domestic Shipping
Standard Shipping: Most orders are processed within 3-5 business days after order confirmation. Shipping typically takes 5-7 business days via USPS or UPS.
Express Shipping: Available for an additional fee, with processing within 1-2 business days and delivery in 2-3 business days via USPS Priority Mail or UPS Next Day Air.
International Shipping
International Shipping
Standard International: Processing time is 5-7 business days, with delivery taking 10-21 business days depending on destination country via USPS International or UPS Worldwide.
Express International: Available for an additional fee, with processing within 1-2 business days and delivery in 5-10 business days via USPS Express International or UPS Worldwide Express.
Customs and Duties: Customers are responsible for any customs fees, import duties, or taxes that may apply. INTAJ is not responsible for any delays caused by customs processing.
Shipping Costs
Shipping Costs
Shipping costs are calculated based on the weight, size, and destination of your order. Rates are displayed during the checkout process.
Free shipping is available on orders over $50 within the continental United States.
Shipping Restrictions
Shipping Restrictions
Many products are made from natural materials, and we strive to use sustainable
practices, sourcing responsibly and minimizing waste.Due to the delicate nature of our products, we cannot ship to PO boxes or military addresses.
Some international locations may have restrictions on importing cremation urns. It is the customer's responsibility to verify import regulations in their country.
Order Tracking
Order Processing
Order Processing
Orders are processed Monday through Friday, excluding holidays. Orders placed after 3 PM EST will be processed the following business day.
Personalized or custom orders may require additional processing time, typically 7-10 business days.
Tracking Information
Tracking Information
You will receive a shipping confirmation email with tracking information once your order has been shipped. Tracking details are also available in your account dashboard.
Contact Us
Contact Us
For any shipping-related questions or concerns, please contact our customer service team at:
Email: incintaj@gmail.com
Phone: (9520) 112-244
Hours: Monday-Friday, 9 AM to 5 PM EST
"We strive to ensure your order arrives safely and on time. If you have any special shipping requirements or need expedited processing, please contact us before placing your order."