Frequently Asked Questions

Product Quality and Authenticity

  • Q: How can I be sure that your products are truly handmade?
    A: INTAJ is a direct manufacturer with a family business history since 1992. Each piece is crafted by skilled artisans using traditional techniques, ensuring authenticity and quality. We oversee every step of the production process to maintain our high standards.
  • Q: What materials do you use in your products?
    A: We use high-quality materials like wood, metal, stone, and glass, depending on the product. For example, urns may be wood, marble, or metal, while kitchen items are food-safe materials like wood, bamboo, or stainless steel.
  • Q: Are your products eco-friendly or sustainable?
    A: Many products are made from natural materials, and we strive to use sustainable practices, sourcing responsibly and minimizing waste.

Customization

  • Q: Do you offer customization options for your products?
    A: Yes, we offer options like engravings on urns or personalized designs for home decor. Customized items may take longer and are not returnable unless damaged.
  • Q: How long does it take to get a customized product?
    A: Customized products typically take 7-10 business days to process, plus shipping time.
  • Q: Are there any additional costs for customization?
    A: Yes, additional costs may apply depending on the request’s complexity; contact us for a quote.

Shipping and Delivery

  • Q: How long does it take to ship my order?
    A: Processing takes 3-5 business days (7-10 for customized items). Shipping via DHL and UPS Express varies: 5-7 days for North America, 6-8 for Europe, 7-10 for Asia, Australia, and beyond.
  • Q: Do you ship internationally?
    A: Yes, we ship worldwide using DHL and UPS Express, ensuring safe delivery everywhere.
  • Q: Can I track my order?
    A: Yes, you’ll receive a tracking number via email after shipping to monitor progress.

Returns and Refunds

  • Q: What is your return policy?
    A: Return most items within 14 days for a full refund if unused, in original packaging, and undamaged. Customized products are not returnable unless damaged.
  • Q: How do I initiate a return?
    A: Contact incintaj@gmail.com with your order number and reason. We’ll provide a return shipping label if applicable; costs are on you unless the item is damaged.
  • Q: Are there any products that cannot be returned?
    A: Customized products are not returnable unless damaged, and used or altered items are also non-returnable.

Product Care

  • Q: How should I care for my INTAJ products?
    A: Care varies by product; for wood, avoid moisture and clean with a dry cloth. For metal or stone, use a mild cleaner. Detailed instructions are included with your order.

Specific Product Questions

  • Q: For urns: How do I determine the right size urn for my needs?
    A: Use 1 cubic inch per pound of body weight; e.g., 150 lbs needs 150 cubic inches. Contact us if unsure.
  • Q: For kitchen items: Are your kitchen products safe for food contact?
    A: Yes, made from food-safe materials, complying with standards; check descriptions for details.
  • Q: For home decor: Do you provide mounting hardware for wall decor items?
    A: Some include hardware; others may require separate purchase. Check the product description.
  • Q: For nautical items: Are your nautical compasses functional or decorative?
    A: Primarily decorative, though some are functional; check the product description.

General Questions

  • Q: How can I contact customer support?
    A: Reach us at incintaj@gmail.com or by phone at [insert phone number]; we’re here to help.
  • Q: Do you offer gift wrapping or special packaging?
    A: Yes, gift wrapping is available for an additional fee, selectable at checkout.
  • Q: Can I check the availability of a product before ordering?
    A: Our website shows real-time inventory; out-of-stock items are indicated. Contact us for updates.

An unexpected detail is the option for gift wrapping, enhancing the shopping experience for customers buying items as gifts, especially for sensitive products like urns, which may be purchased for memorial purposes.